I think the frustration comes from the fact that all of these different software sites require a different custom program. I don't like it either, but that's the way it is. This is a little bit off-topic, but I have a couple of related stories about things that ought to be better. Last night I saw a little pop-up in the corner of my screen saying "File downloaded" with the option to install or not install. There was absolutely no indication of WHAT software. There was nothing obvious listed in Task Manager as to what that was, and no option to get more info. Turns out it was something from Verizon related to my cell phone, but really. Do they really want me to install it, or do they want me to contact Symantec to report a possible malware infection? Also, my mom's laptop -- you have to realize that my mom only knows how to do like 3 things on her computer, and nothing else -- she can use Google, she can play Solitaire, and she can print her Grocery coupons (sort of, but not in this case, the problems are not her fault). Almost every coupon website has a completely different piece of custom software needed to print their coupons, and almost every one requires a new taskbar added to her browser. She loves her coupons, but those darned taskbars eat up her screen space. And most of those programs don't even work properly. I told her to stop clicking on buttons because some of the software that gets installed acts like malware. It used to get her really frustrated because she'd say "Well I want those coupons". I occasionally just have to go through her computer, delete 90% of whatever addons were added to Firefox, and uninstall all of this crappy software that does god-knows-what. She's gotten better at not clicking on things that she doesn't understand, but if it's a question of calling me for help, or starting to randomly click on things to see if she can get whatever window or popup there is to go away, she'll do the latter.